23 Years old, male and a self declared giant nerd. Commonly found browsing tech news sites and refreshing social feeds inbetween gaming down time when not on shift.
A few public sightings have been recorded in the United Kingdoms and United States. But proof of existence has yet to surface.
Working closely with global extern customers and Product/Design teamsn to proactively reduce the reasons for customers needing to contact support along with handling Support queries that are recieved effectively.
Responsible for continued IT service across the EMEA region, supporting Desktop Enviroment and working on IT Projects to improve QoL of Internal and Remote Staff.
Responsible for 1st line technical support of various hosting and cloud solutions, providing standard change requests and solution support to external customers and internal teams. Primary focus on Windows, CentOS and Red Hat administration.
24/7/365 Technical Support providing a fully Managed Service for many of its customers including monitoring and managing customers Infrastructure.
Technical Support for a range of household name companies, working on Support Incidents for Desktop and Mobile issues within an agreed SLA.
First and Second Line technical support to a contracted customer On-site and Off-site.
Achieved MTA certifications Networking Fundamentals, Security Fundamentals, Windows Operating System Fundamentals and Windows Server Administration Fundamentals
5+ A - C GCSE grades and A-Level Computing qualifications.
HTTPs or SLP
Avaliable on Request