27 year old self declared giant nerd. Commonly found working, browsing tech news sites, and refreshing social feeds in hopes of better news.
A few public sightings have been recorded in the United Kingdom and United States preluding 2019. Little to no proof of physical existence surfaced since.
Working as part of a international support team alongside Product/Design teams to reactively resolve technical queries and faults while proactively working to reduce confusion and issues that will result in customers needing to contact support.
Responsible for continued IT service across the EMEA region, supporting Desktop Enviroment and working on IT Projects to improve QoL of Internal and Remote Staff.
Responsible for 1st line technical support of various hosting and cloud solutions, providing standard change requests and solution support to external customers and internal teams. Primary focus on Windows, CentOS and Red Hat administration.
24/7/365 Technical Support providing a fully Managed Service for many of its customers including monitoring and managing customers Infrastructure.
Technical Support for a range of household name companies, working on Support Incidents for Desktop and Mobile issues within an agreed SLA.
First and Second Line technical support to a contracted customer On-site and Off-site.
Achieved MTA certifications Networking Fundamentals, Security Fundamentals, Windows Operating System Fundamentals and Windows Server Administration Fundamentals
5+ A - C GCSE grades and A-Level Computing qualifications.