About Me


23 Years old, male and a self declared giant nerd. Commonly found browsing tech news sites and refreshing social feeds inbetween gaming down time when not on shift.

A few public sightings have been recorded in the United Kingdoms and United States. But proof of existence has yet to surface.

Skills


80

Microsoft Technologies

80

Technical Support

60

HTML and CSS

25

cPanel and Plesk

40

Photoshop

69

Nice

Portfolio


Some Stats


418

Lines of Code Written

227

Night Shifts Completed

311

Successful Changes

5

Years of Experience

Experience


  • May 2018
    -
    Present

    Security Intelligence Company

    EMEA - Service Desk Technican

    Responsible for continued IT service across the EMEA region, supporting Desktop Enviroment and working on IT Projects to improve QoL of Internal and Remote Staff.

  • Dec 2017
    -
    May 2018

    Hosting and Network Service Provider

    Technical Support Engineer

    Responsible for 1st line technical support of various hosting and cloud solutions, providing standard change requests and solution support to external customers and internal teams. Primary focus on Windows, CentOS and Red Hat administration.

  • Jul 2016
    -
    Dec 2017

    Technical Support Company

    24x7 Engineer

    24/7/365 Technical Support providing a fully Managed Service for many of its customers including monitoring and managing customers Infrastructure.

  • Aug 2014
    -
    Jul 2016

    Technical Support Company

    Helpdesk Support Agent

    Technical Support for a range of household name companies, working on Support Incidents for Desktop and Mobile issues within an agreed SLA.

  • Jul 2013
    -
    Jul 2014

    Technical Support Company

    Helpdesk Support Engineer - Apprentice

    First and Second Line technical support to a contracted customer On-site and Off-site.

Education


  • 2013
    -
    2014

    QA Training

    Microsoft Technology Associate

    Achieved MTA certifications Networking Fundamentals, Security Fundamentals, Windows Operating System Fundamentals and Windows Server Administration Fundamentals

  • 2006
    -
    2013

    Secondary School and College

    GCSE and A Level Grades

    5+ A - C GCSE grades and A-Level Computing qualifications.

Contact


HTTPs or SLP

silvarrn@live.co.uk

Avaliable on Request