About Me


27 year old self declared giant nerd. Commonly found working, browsing tech news sites, and refreshing social feeds in hopes of better news.

A few public sightings have been recorded in the United Kingdom and United States preluding 2019. Little to no proof of physical existence surfaced since.

Skills


80

Microsoft Technologies

40

Unix Technologies

45

HTML/CSS

35

Server Hosting

45

Graphical Design

69

Nice.

Portfolio


Some Stats


715

Lines of Code Written

227

Night Shifts Completed

343

Successful Changes

9

Years of Experience

Experience


  • Feb 2019
    -
    Present

    Software Vendor

    Technical Support Engineer

    Working as part of a international support team alongside Product/Design teams to reactively resolve technical queries and faults while proactively working to reduce confusion and issues that will result in customers needing to contact support.

  • May 2018
    -
    Feb 2019

    Security Intelligence Company

    EMEA - Service Desk Technican

    Responsible for continued IT service across the EMEA region, supporting Desktop Enviroment and working on IT Projects to improve QoL of Internal and Remote Staff.

  • Dec 2017
    -
    May 2018

    Hosting and Network Service Provider

    Technical Support Engineer

    Responsible for 1st line technical support of various hosting and cloud solutions, providing standard change requests and solution support to external customers and internal teams. Primary focus on Windows, CentOS and Red Hat administration.

  • Jul 2016
    -
    Dec 2017

    Technical Support Company

    24x7 Engineer

    24/7/365 Technical Support providing a fully Managed Service for many of its customers including monitoring and managing customers Infrastructure.

  • Aug 2014
    -
    Jul 2016

    Technical Support Company

    Helpdesk Support Agent

    Technical Support for a range of household name companies, working on Support Incidents for Desktop and Mobile issues within an agreed SLA.

  • Jul 2013
    -
    Jul 2014

    Technical Support Company

    Helpdesk Support Engineer - Apprentice

    First and Second Line technical support to a contracted customer On-site and Off-site.

Education


  • 2013
    -
    2014

    QA Training

    Microsoft Technology Associate

    Achieved MTA certifications Networking Fundamentals, Security Fundamentals, Windows Operating System Fundamentals and Windows Server Administration Fundamentals

  • 2006
    -
    2013

    Secondary School and College

    GCSE and A Level Grades

    5+ A - C GCSE grades and A-Level Computing qualifications.

Contact